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Privacy Policy

A legal disclaimer

Teamm Care Services ("we", "us", "our") operates the website and provides in‑home care services to clients in the Dallas–Fort Worth (DFW) area. This Privacy Policy explains what information we collect, how we use and share it, how we protect it, and the choices available to people whose information we hold. By using our website or receiving services from Teamm Care Services, you agree to the practices described here.

1. Scope and Applicability

Scope: This policy applies to personal information collected through our website, by phone, email, in person, or during the delivery of our in‑home care services.
Service area: We provide services only to individuals located in the DFW area. We do not offer services outside that geographic area.
Contact: For questions or requests about this policy or your information, email info@teammcareservices.com.

2. Information We Collect

  • Personal identification information: name; address; phone number; email address; date of birth; emergency contact information.

  • Health and care information: medical history; medications; care plans; functional status; mobility and safety needs; notes from caregivers; appointment and scheduling details.

  • Payment and billing information: insurance details; billing address; payment method information; invoices and payment history.

  • Technical and usage information: IP address; device and browser information; pages visited and interactions on our website; cookies and similar technologies.

  • Communications: messages, emails, and other communications you send to us and our responses.

  • Sensitive data handling: Health and care information may be considered protected health information and is treated with heightened safeguards.

3. How We Use Information

  • To provide and manage care: create and update care plans; schedule visits; coordinate with healthcare providers and family members as authorized.

  • Billing and payments: process insurance claims, invoices, and payments.

  • Communication: respond to inquiries, send appointment reminders, and provide service updates.

  • Improvement and operations: analyze service delivery, improve our website and services, and perform administrative tasks.

  • Legal and safety: comply with legal obligations, respond to legal requests, and protect the safety of clients, staff, and the public

4. Legal Basis and Regulatory Compliance

HIPAA and healthcare privacy: When applicable, we handle protected health information in accordance with federal and state privacy and security requirements. We implement administrative, physical, and technical safeguards to protect health information.


Other legal bases: We process personal information as necessary to perform services you request, to comply with legal obligations, and for our legitimate business interests such as quality assurance and fraud prevention.

5. Sharing and Disclosure

  • With your consent or direction: to family members, caregivers, or other providers when you authorize sharing.

  • Service providers: third‑party vendors who perform services on our behalf, such as billing processors, scheduling platforms, and IT providers. These vendors are contractually required to protect your information.

  • Healthcare providers and payers: to coordinate care and process insurance claims.

  • Legal requirements and safety: when required by law, to respond to subpoenas or court orders, or to prevent imminent harm.

  • Business transfers: in connection with a sale, merger, or reorganization, subject to confidentiality protections.

  • We do not sell personal information.

6. Cookies and Tracking Technologies

Cookies and similar tools: We use cookies and similar technologies to operate the website, remember preferences, and analyze usage. You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality

7. Data Retention

Retention period: We retain personal and health information as long as necessary to provide services, to comply with legal and regulatory obligations, and to resolve disputes. Retention periods vary by record type and applicable law.


Deletion and de‑identification: When information is no longer needed, we securely delete or de‑identify it in accordance with our retention policies.

8. Security

Safeguards: We use administrative, technical, and physical measures to protect information from unauthorized access, disclosure, alteration, and destruction. These measures include access controls, encryption where appropriate, staff training, and secure storage practices.
Limitations: No system is completely secure. If a security incident affects your information, we will follow applicable notification requirements and take steps to mitigate harm.

9. Your Rights and Choices

Access and correction: You may request access to or correction of your personal information and health records.
Deletion and restriction: To the extent permitted by law, you may request deletion or restriction of processing. We may retain certain information as required by law or for legitimate business purposes.
Opt‑out of communications: You may opt out of marketing or non‑essential communications by following the instructions in those messages or by contacting info@teammcareservices.com.
How to exercise rights: Submit requests by email to info@teammcareservices.com. We will verify your identity before fulfilling requests and respond in accordance with applicable law.

10. Minors

Age limit: Our services are intended for adults and for minors only when arranged and authorized by a parent or legal guardian. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information about a minor without authorization, contact us at info@teammcareservices.com.

11. Third‑Party Links and Services

External links: Our website may link to third‑party sites. We are not responsible for the privacy practices of those sites. Review their privacy policies before providing personal information.
Third‑party tools: We may use third‑party analytics and service providers; these providers have their own privacy practices and are contractually limited in how they use data we share.

12. Changes to This Policy

Updates: We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy on our website with an updated effective date. Continued use of our website or services after changes indicates acceptance of the updated policy.

13. Contact Us

For privacy questions, to exercise your rights, or to report concerns, email info@teammcareservices.com. You may also contact us to request copies of policies or to obtain additional information about how we handle personal and health information.

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